Senior Quality Assurance Coordinator

Summary

Lidl & Kaufland Asia are hiring a Senior Quality Assurance Coordinator to join our quality assurance operations - admin & certification team. The successful candidate will be responsible for below tasks,

•    Ensure our products meet or exceeds customer expectations
•    Ensure our products have all relevant documents and certificates to prove compliance with sustainability standards such as FSC, GRS, OCS and others.

What you'll do

•    Develop, maintain, and monitor databases for all sustainability certifications (e.g., FSC, GRS, OCS etc.)
•    Ensure consistent implementation and adherence to QA processes across the department
•    Initiate certification processes with accredited testing laboratories
•    Prepare and manage sustainability certification audits
•    Oversee daily operations related to sustainability certifications, including:

-    Document preparation and management
-    Artwork review and submission to third parties for approval
-    Recording and tracking of data, approvals, and documentation
-    Handling laboratory test quotations and discussing with superiors for confirmation
-    Inputting data into the master database
-    Communicating and resolving issues with external laboratories

•    Maintain and update internal guidebooks and relevant documentation
•    Identify and escalate critical and major issues within the area of responsibility
•    Develop and deliver training sessions to relevant internal and external stakeholders

What you'll need

•    Minimum 3–4 years of experience in Quality Assurance, Quality Control, or Engineering roles
•    Bachelor’s degree in Engineering, Hardgoods or softlines, or a related discipline is required; a Master’s degree is an advantage
•    Fluency in English, Cantonese, and Mandarin is essential for communication with diverse stakeholders
•    Prior experience with FSC or other sustainability certifications is a strong advantage
•    Familiarity with the workflow of trading, buying, or sourcing offices
•    Experience working with third-party testing laboratories and retail clients
•    Proficiency in Microsoft Office, especially Excel (advanced level); PowerPoint skills are a plus.

Core skills / competencies
•    Personal initiative
•    Strong organisational skills

What you'll receive

We are dedicated to fostering a family-friendly culture and work environment and we are an equal opportunities employer and welcome applications from all candidates with the required skills and experience. We enable fair pay within the company by creating non-discriminatory salary systems.

Market Leading Remuneration Package:

• Double pay and discretionary bonus
• Choice of MPF provider
• Life Insurance
• Medical Insurance

Supportive Environment:

• Out-Of-Office leave for important appointments
• In-house training courses
• Training sponsorship scheme
• Health Check
• Vision Check

Work-Life Balance:

• 5 day week
• Competitive Annual Leave
• Charity, Community and Sporting Events