Senior IT Application Specialist
Summary
This role is a more Senior part of the IT internal Application Support team with the task of supporting the internal ERP Applications or other core Applications which are sitting with IT. Manages incidents and requests through to completion, escalating and communicating with internal and external parties as needed.
What you'll do
- Act as the first point of contact for all user support related queries regarding the core Applications
- Responsible for resolving & escalating user request tickets
- In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications in the companies internal Ticket/Asset Management tool
- Responsible for taking internal and external calls from the users regarding Application related incidents or service requests
- Ensure proper documentation, notification, escalation, tracking & follow up of all incidents/ service request
- Regularly provide statistical reports about support cases and incidents, review issues & propose corrective actions
- Level 2 support for all IT internal Applications (L1 support when no Application Specialist in the team or deputizing)
- Look for opportunities how to proactively improve the customer service and internal processes by identifying repeat issues or service risks and aid in prevention
- Take lead role on projects and extended tasks but also supports if the Application Specialist is not available
- Support the Manager with some high priority tasks or difficult customers
- Support Business with communication of changes for existing or new Applications
What you'll need
- Diploma in Computer Science, Information Technology or relevant discipline
- At least 5 years' experience in user support focus on Application Support
- Experience in PLM
- Strong problem solving and system troubleshooting skills
- Technically proficient in Microsoft Office and use if Ticketing Systems
- Good command of written and spoken English
- Good interpersonal and communication skills
- Capability to work under pressure & fast pace environment
What you'll receive
We are dedicated to fostering a family-friendly culture and work environment. We are an equal opportunities employer and welcome applications from all candidates with the required skills and experience. We enable fair pay within the company by creating non-discriminatory salary systems. Working at Lidl & Kaufland Asia is rewarding, in every sense, because we give you the training to succeed in your role and plenty of opportunities to progress your career here. We are accredited as a Fair and Progressive employer by the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP).
Market Leading Remuneration Package:
- Annual wage supplement and discretionary bonus
- Life Insurance
- Medical Insurance
Supportive Environment:
- Out of Office leave for important appointments
- In-house training courses
- Training sponsorship scheme
Work-life Balance:
- 5-day week
- Competitive Annual Leave
- Charity, Community and Sporting Events
If you are not invited for an interview within 4 weeks, we regret that your application was not suited to this vacancy.
For more company information, please feel free to visit: http://www.lidl.asia
Personal data collected will be used for recruitment related purposes only and will be destroyed after 12 months