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Business Solutions Support Analyst

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Lidl Asia Pte Limited, Hong Kong, Singapore, Food and Retail, Sourcing, Production, Product Development, Quality, Compliance, Sustainability, Merchandising, Logistics, Cross-Functional, Administration, Careers, Social Responsibility, Textile, Soft Goods, Hard Goods

Location

HQ {amount} km
International Commerce Centre, 1 Austin Road West, Kowloon

Contract Type

Full-Time

Entry Level

Experienced

IT

Reference no.

280054

Summary

The objective of the position is to help the Business Solution Team with support and to maintaine the core ERP and Supply Chain systems as well as handling the Incident Management.

What you'll do

What you'll need

  • At least 3 years’ experience working in Service & Support or experience working as a 2nd Level Support preferable in sourcing or retail industry
  • Excellent problem-solving skills and a solid knowledge of IT solutions
  • IT Support related background is mandatory
  • Customer Orientation and always a polite interaction with the users from Business
  • A firm understanding of Support processes and Incident management (e.g. ITIL certified)
  • Good interpersonal skills and communication skills as well stay organized
  • Self-motivated, analytical-mind, excellent problem-solving skills and eager to learn
  • Fluency in English is a must
  • An excellent command of Cantonese, Mandarin or German is also preferential

What you'll receive

We are dedicated to fostering a family-friendly culture and work environment and have been a proud member of the Caring Company Scheme since 2014. We are an equal opportunities employer and welcome applications from all candidates with the required skills and experience.

 
Market Leading Remuneration Package:

  • Double pay and discretionary bonus
  • Choice of MPF provider
  • Life Insurance
  • Medical Insurance
     

Supportive Environment:

  • Rental re-imbursement scheme
  • Out-Of-Office leave for important appointments
  • In-house training courses
  • Training sponsorship scheme
  • Health Check
  • Vision Check
  • Supporting your child’s education with advice from a leading education consultant
     

Work-Life Balance:

  • 5 day week
  • Competitive Annual Leave
  • Charity, Community and Sporting Events